The aforementioned components are in-chat functionality that can be enabled for business phone numbers. They make it easy for WhatsApp users to communicate with your business.
- Send WhatsApp
- This enables the bot to send WhatsApp messages to a user when an incoming message is received. 2 types of messages can be sent to a user:
- Custom Message - Message of your choice
- WhatsApp Template - Templates that are registered with Meta, you can find more details about this here.
- Fill in the below details:
- From - Set it as {{Start.whatsapp.to}} so that the number on which the message was received from the user will be used to reply.
- To - Set it as {{Start.whatsapp.from}} so that message is sent to the user’s number, from which message was received
- This also supports media - Images, Audio, Videos & Documents
- This component can serve multiple usecases - You can greet first time users with a welcome message or configure ice breakers.
- This enables the bot to send WhatsApp messages to a user when an incoming message is received. 2 types of messages can be sent to a user:
- WhatsApp Conversation
- This enables interactions between customers and customer service representatives via the WhatsApp messaging platform.
- This is generally used with ‘Outgoing WhatsApp’
Note: You can refer to this FAQ for more details regarding the set up of Outgoing WhatsApp flow.
- Send and Await Reply
- This enables the bot to send messages and wait to receive the customer’s response within a certain time (Reply Timeout).
- 2 types of messages can be sent - Custom Message and WhatsApp Template, as mentioned in Send WhatsApp.
- Using the different content types of the custom message in this component allows your users a simpler way to find and select what they want from your business on WhatsApp
- Text
- Image/Audio/Video/Document
- Single-product message
- Multi-product message
- Message with Buttons
- List Message
- The details of each content types is mentioned below:
- Text - Simple text message which also supports variables
- Image/Audio/Video/Document - You can select any one of the options and upload the file or use your file hosted URL.
- Single-product message
- Messages with a single product item from the business's inventory.
- You get the Catalog ID and Product Retailer ID from your FB Business Account → Commerce Manager.
- Text - Simple text message which also supports variables
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- Multi-product message
- Messages containing a selection of up to 30 items from the business's inventory.
- You get the Catalog ID and Product Retailer ID from your FB Business Account → Commerce Manager.
- Message with Buttons
- Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business.
- Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business.
- List Message
- Messages including a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business.
- Messages including a menu of up to 10 options. This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business.
- Multi-product message