Prerequisites and Registration Steps for using WhatsApp

Once you’ve subscribed to Meta Verified for Business on WhatsApp and your account has been verified, you can create a verified channel or verify one of your existing channels.

For detailed and up-to-date information, please visit the Whatsapp FAQ by clicking the link below:

How to create a verified channel on the WhatsApp Business app

If you have any further questions or need assistance, feel free to contact our support team.

Here are the steps you must complete before proceeding to registration:

1. To use WhatsApp, you must have a personal Facebook account (identity verified) and a Meta Business Manager Account.
2. To create a Meta Business Manager Account:
   • Go to business.facebook.com/ overview.
   • Click Create an account.
     
     
   • Enter a name for your business, your name, and your work email address, and click Next.
     
     
   • Enter your business details and click Submit.
     Note: You can check the steps in the official Meta FAQ.
3. Verify Meta Business Manager Account.
4. Get the Phone Number for WhatsApp and flow setup.
   • CX Service Console can provide you with a phone number. To enable WhatsApp, you can use an existing number or get a new one. On the CX Service console, go to Channels > Calls > Phone numbers.
   • Create a Flow similar to the one shown below and link it to the selected CX Service phone number. If the CX Service phone number is only "Voice" enabled, then you would need to set up the “Incoming Call” node and add the user number (your phone number) to gain access to the Whatsapp OTP.
     
     

Once you have done the above steps, please reach out to us by creating a ticket on the CX Service Support portal.