Teams enable you to group agents in ways that make sense for your business. Individuals on a team may work in the same geographic region (for example, US Support and EU Support), or support specific products or services, or provide support in a specific language.
- Navigate to the Team Management section, then to Teams.
Click on “Create Team”
- Fill in the team name, then click “Next Step” on the bottom right to add team members
- Click on “Add” button adjacent to the user names to add them to the team.
After the team member is added, the status changes to “Added”. - Click on “Create Team”.