Creating skills for users

Administrators can assign different skill sets to users to classify what skill sets a specific agent possesses and at what level. Each organization can configure skills that are specific to their industry.

  1. Navigate to the console's Routing section and select Skills, then Create Skill.
  2. Enter a Skill Name and indicate whether a skill level is required. Then, using numbers ranging from 1 to 100, enter the Min and Max levels. To save, click "Create Skill".
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