Open the conversation that you want to share through the list of conversations from the left panel.
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- Click on the Share icon in the top right corner of the page.
- Enter the names of the users, teams, or both with whom you want to share the view.
- Click Share. The view will then appear on their CX Service Console/App under "Shared" views.
- Additionally, you can also copy the URL of the view and share it with the users.
- Click on the Share icon in the top right corner of the page.