What details are available for a conversation?

After you click on a Conversation from the list, you will find the below information:

    1. Conversation exchanges between agent(s) and customer(Available only for text-based conversations that is WhatsApp, Chat and Messaging channels).
    2. Customer details
    3. Ticket History (if there is an active ticket integration)
    4. After conversation work
    5. Channel name
    6. Call recordings (Only available for conversations involving outgoing and incoming calls)
    7. Initiate conversation
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