Create an AI Chatbot

  1. Navigate to Channels → Chats → AI Chatbots.
    Screenshot 2024-04-03 at 4.08.52 PM.png
  2. Click on “Create” in the top right corner.
  3. Provide the below details:
    • AI Chatbot Name - Assign a friendly name for your AI Bot
    • Tone - You can select a tone that will decide the manner or style in which a chatbot communicates with users. It can be empathetic, formal, or friendly.
    • Introduction message - A greeting message for the users
    • Company details - Provide the name, website, and description.
      Screenshot 2024-04-03 at 4.13.13 PM.png
      Then click on "Save and Proceed".
  4. The next step is to provide a data source for the AI chatbot to be trained on:
    • You can provide a web link - The system will verify the URL, and then a :white_check_mark: will show against it.
    • You can also choose to use articles published through the Knowledge Management System as a data source.
    • You can select both as well
      Screenshot 2024-04-03 at 4.20.18 PM.png
      Once done, click "Create Chatbot" in the bottom right and your chatbot will start training.
    • Once the training is completed, the status of your chatbot will change to "Ready"
      Screenshot 2024-04-03 at 4.25.41 PM.png
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