- Navigate to Channels → Chats → AI Chatbots.
- Click on “Create” in the top right corner.
- Provide the below details:
- AI Chatbot Name - Assign a friendly name for your AI Bot
- Tone - You can select a tone that will decide the manner or style in which a chatbot communicates with users. It can be empathetic, formal, or friendly.
- Introduction message - A greeting message for the users
- Company details - Provide the name, website, and description.
Then click on "Save and Proceed".
- The next step is to provide a data source for the AI chatbot to be trained on:
- You can provide a web link - The system will verify the URL, and then a :white_check_mark: will show against it.
- You can also choose to use articles published through the Knowledge Management System as a data source.
- You can select both as well
Once done, click "Create Chatbot" in the bottom right and your chatbot will start training. - Once the training is completed, the status of your chatbot will change to "Ready"
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