Network & Memory benchmarking - Plivo CX Service App

Introduction to Plivo CX Service App (Web + Desktop):

Empower your agents with the freedom to effortlessly manage customer interactions. With Plivo CX Service, agents can effortlessly log in through their web browsers or the Desktop app, providing a seamless experience in handling customer conversations. No matter where they are, agents can initiate and manage interactions directly, embracing the flexibility of remote work with minimal effort.

Permissions to be granted:

  1. Microphone
  2. Notifications

You can enable these settings in your web browser by following the instructions below:

  • Tune icon on the website - This gives the information for a website's permission settings, thus by clicking on the icon, you can enable both options.
    Screenshot 2024-07-02 at 9.49.32 PM.png

  • Browser Settings - Navigate to Privacy and Security (chrome://settings/privacy) → Site Settings → Choose the site for both options → Click the “Allow” button.

You can enable the same settings for your Desktop app by following the below navigation steps:

  • macOS:
    Choose Apple menu → System Preferences → Security & Privacy → Click Microphone for Plivo CX Service App
  • Windows OS:
    Select Start → Settings → Privacy & security → Microphone → Make sure Microphone access is turned on.


  1. Device:
    OS - Windows, Linux, MacOS
    RAM - 8 GB
    CPU utilization - Intel core i5 1.6 - 2.11 GHz
    Browser - Chrome (for Plivo CX Service web browser)
  2. Network
    Bandwidth - 1 mbps
    Authorized IP/Domain - If you have a firewall, please whitelist the IP addresses listed here. If not, this is not necessary.
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