Can we use our existing phone numbers?

  1. Yes. We provide number porting in the United States, Canada, the United Kingdom, and Australia to enable a smooth transition from your current provider. To port a number, fill out a letter of authorization (LOA) and send it to us via support ticket, and we'll take the next steps to get the number added to your account.
  2. Plivo requires two documents to port in the United States or Canada phone numbers. Use the same name and address on all documentation; discrepancies may cause delays or result in the previous carrier rejecting your application.
    • A letter of authorization (LOA) signed by the phone number's authorized user and/or owner. Your LOA must include the username and service address provided by your current carrier. We may request a PIN or the account number associated with a phone number based on service availability or coverage. Please include your PIN and account number in your LOA if you know them. The following Microsoft Word documents for local and toll-free numbers can be used as LOA templates.
    • A recent invoice from the previous service provider proving ownership of the number, or the phone number's customer service record (CSR). Your account name, authorized username, and billing information for the phone number you wish to port must be included on the invoice. You may not be able to obtain a CSR or invoice as proof of ownership for VoIP numbers, including those from services such as Google Voice and Skype. In that case, along with your LOA, include a screenshot of the account page with your name and the phone numbers you want to port in.

Note: Please include the wireless account PIN/passcode if this is a wireless port.

If you want to port an international number, please contact our support team to get a template for the LOA you must complete.

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