- The different chat components that can be used in flow:
- Send Chat - This enables the bot to send messages within a chat interface. Messages of the below content types can be sent to a user -
- Text
- Image/Audio/Video/Document
- Send and Await Reply -
- This enables the bot to send messages and wait to receive the customer’s response within a certain time (Reply Timeout) which can be evaluated using Branch Component. You can check how this works by navigating here.
Messages of the below content types can be sent to a user -- Text
- Image/Audio/Video/Document
- Message with Buttons (maximum 3 buttons)
- Carousel (maximum 10 items)
- Menu Buttons (maximum 5 buttons)
- This enables the bot to send messages and wait to receive the customer’s response within a certain time (Reply Timeout) which can be evaluated using Branch Component. You can check how this works by navigating here.
- Menu Button - This allows users to configure conditions to handle Quick Action Button responses within the component without using the Branch component separately, unlike Send and Await Reply. You can check how this works by navigating here.
Messages of the below content types can be sent to a user -- Message with Buttons (maximum 5 buttons)
- Menu Buttons (maximum 5 buttons)
- Get User Input - This is a user-oriented data collection component integrated into the workflow, enabling businesses to harness valuable user inputs to address various business use cases.
Below are the different validations that should be supported:- Any - Matches anything that is non-empty
- Alphanumeric - Matches both letters and numbers
- Email - Matches e-mail
- Number - Matches integer number
- Phone Number - Matches Phone Number
- URL - Matches URL
- Date - Matches date
- Send Chat - This enables the bot to send messages within a chat interface. Messages of the below content types can be sent to a user -
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