After Conversation Work, Dispositions and Sub-Dispositions

  1. After ending a call with a customer, a wrap-up panel will appear in which you can detail information regarding the conversation.
  2. Here you can note the conversation disposition, such as “Query Answered” or “Issue Resolved”, etc. 
  3. You can also select the Sub-Disposition such as “Resolved” or “Not Resolved”, etc. and click on End wrap-upScreenshot 2024-05-03 at 3.19.08 PM.png
  4. You can also fill in any additional wrap-up notes detailing the conversation.
    If you have come across any call quality issues during the call, you can select the issue from the ‘Issue Type’ dropdown and provide more details in ‘Comments’.

  5. Once finished, click End Wrap-up, and the information will be synced in View Conversations.
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