- Navigate to Routing > Flows and select Create New Flow.
- You can title the flow in the top left-hand corner of the screen, “Simple outbound flow” for example.
- A ‘Start’ node appears on the screen, this is where the PHLO execution will begin. To connect the starting node to another, browse the menu on the left-hand side which includes Voice, Messaging, Email, Chat, WhatsApp, and Functions.
- Drag and drop the ‘Multiparty Call’ component from the Voice menu. Drag a line from the Outbound Call box of the ‘Start’ node and connect it to the ‘Multiparty Call’ node.
- Once you have completed your flow, you can Save as Draft, or directly Publish the flow.
- Now, navigate to Channels → Calls → Outgoing Calls → Configuration.
Select the created flow from the dropdown. - Following this step, when an agent places an outgoing call, this flow will be triggered.
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