How do you set up an outgoing WhatsApp flow?

  1. From the Routing > Flows menu, choose Create New.
  2. In the top left corner of the screen, change “Untitled flow” to a friendly label for the flow, such as "Outgoing WhatsApp."
  3. A "Start" node will appear on the screen; this is where the flow execution will begin. To begin creating a routing workflow, connect the Start node to a component from the left side of the screen.
  4. Drag and drop the WhatsApp Conversation component onto the canvas. When a component is placed on the canvas it becomes a node. Draw a line from the Start node’s Outgoing WhatsApp box to the WhatsApp Conversation node.
  5. “Publish” the flow.
  6. Navigate to Channels → WhatsApp → Outgoing WhatsApp Messages → Configuration
    Change the “Default Outgoing WhatsApp Flow” to the flow created.
    Screenshot 2024-04-02 at 7.58.33 PM.png
  7. After saving this, when the agent sends a WhatsApp message, a conversation will be established between the agent and the user.
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