How to set up Record Controls?

  1. Navigate to Settings → Calls → Other Settings
    Screenshot 2024-04-01 at 11.58.31 PM.png
  2. There are 3 controls for record:
    • Incoming call recording - When enabled, all the incoming calls will be recorded.
    • Outgoing call recording - When enabled, all the outgoing calls will be recorded.
    • Allowing agents to pause and resume call recording - Enabling this allows the agent to pause or resume call recording while handling an active call.

Screenshot 2024-04-02 at 12.00.24 AM.png

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