How can I add external numbers to the account for transfer?

You can transfer incoming calls to an external number in two ways:

  1. You can transfer a call to an external number by adding the number on the Routing > Transfer Destination page.
    • Click Add Transfer Destination.
    • Enter a friendly name for the transfer, select “External,” and enter a valid phone number.
    • Click Add Destination to add the destination with the type “External"
    • When an agent wants to transfer a call from their desktop by clicking on the right arrow key, they should click  External Number and they would be able to see the added number.
  2. Agents can also click on the dial pad to transfer calls to a number that isn’t added and provide the number manually.
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